Careers at Fairmont

Administration Coordinator

About Us

We are one of SA’s largest and most successful residential housing and development companies. With more than 57 years of design innovation and building experience, we continue as industry leaders, evolving to meet our clients' changing lifestyles.

We’re Built For Life

Build a rewarding career, united within a healthy work environment. Feel supported, valued, and inspired, ready to have fun. Learn, continuously evolve, and be empowered to fulfil your goals. Tenacious and determined to deliver for our customers, our people, and the group.

What we offer

• A competitive salary
• Employee Assistance Program
• Reward & Recognition Program
• 3 wellbeing days provided annually in addition to standard leave
• A thriving workplace culture focused on a core values framework

About the role

Reporting to the Operations Manager, you will be responsible for performing administration and customer service tasks during the pre-construction phase. This includes technical management of new housing files through the pre-construction phase (from contract to site start) ensuring the assembly of an accurate file (house plans, pre-site documentation, and all associated variations) in preparation for construction and working closely with customers to ensure they understand their obligations prior to construction.

Main responsibilities:

• Establish pre-construction file records and complete preliminary review of contract, house documentation, quotation and variation to quotation documentation.
• Work closely with the Customer Service Team and Selections Consultants to deliver a seamless pre-construction journey meeting customer expectation for communication and timeframes and ensure accuracy in housing documentation.
• Summarise, identify, and communicate owners’ obligations and ensure these are met within the agreed timeframes.
• Provide a high standard of customer service to answer queries and concerns at any stage through pre-construction.
• Ensure an effective handover of files deemed authorised to commence construction to the Building Support Coordination team.

What you will bring:

• Demonstrated experience in a customer service/administrative position
• An understanding of the building and construction industry and planning processes
• Ability to read and understand building plans and engineering reports
• Working knowledge of a building and construction workflow management system
• Intermediate level of skills in Microsoft Office (Word, Excel and email)
• Excellent communication, interpersonal and negotiations skills, with the ability to communicate effectively with people from a diverse range of backgrounds
• A strong customer service focus with the ability to maintain a high level of professionalism and confidentiality
• Ability to work productively within a team environment
• High attention to detail and accuracy
• Ability to adapt quickly maintaining effectiveness in different situations
• Proactive approach to problem solving.

To Apply:

Click apply now and upload a current Cover letter and Resume addressing the above criteria.

Please note this role is based in our Kent Town office in Adelaide, so you need to be located in Australia with full working rights to be considered.

For further information and a confidential discussion contact Sarah Buck, HR Business Partner, on 8112 3151 or [email protected]

Fairmont Housing Consultant

We are taking expressions of interest to join our Fairmont Sales Team as a Housing Consultant.

As an experienced sales professional, you will provide expert advice on all aspects of the range of homes, design and upgrade options, and assist customers through the building journey from initial enquiry through to final contract signing. If you have the skills and passion noted below, then apply now.

What will you bring:

• Excellence in providing customer service, to ensure a customer is satisfied with Fairmont’s product and service.
• Exceptional organisational skills, able to stay focused on different tasks, and meet deadlines.
• Superior negotiation skills with the ability to reach an agreement that's acceptable to both the customer and Builder.
• Genuine enthusiasm and excitement for the housing industry, design, and a passion for helping and talking to people.
• Proven experience in understanding the greenfield land market and a fundamental understanding of housing finance options and referral channels
• Proven sales ability or someone within the building industry who wants to diversify and develop their career into sales and strive to meet targets.
• Current driver's licence and a car.

About Us

We are one of SA’s largest and most successful residential housing and development companies. With more than 57 years of design innovation and building experience, we continue as industry leaders, evolving to meet our clients' changing lifestyles.

We’re Built For Life

Build a rewarding career, united within a healthy work environment. Feel supported, valued, and inspired, ready to have fun. Learn, continuously evolve, and be empowered to fulfil your goals. Tenacious and determined to deliver for our customers, our people, and the group.

What we offer

• A competitive fixed base salary and sales commission structure
• Employee Assistance Program
• Reward & Recognition Program
• 3 wellbeing days provided annually in addition to standard leave
• A thriving workplace culture focused on a core values framework

In short, we value our employees and support you to be the best!

To Apply:

Click apply now and upload a current Cover letter and Resume addressing the above criteria.

Please note this role is based in our Kent Town office in Adelaide, so you need to be located in Australia with full working rights to be considered.

For further information and a confidential discussion contact Sarah Buck, HR Business Partner, on 8112 3151 or [email protected]

Building Support Coordinator

About Us
We are one of SA’s largest and most successful residential housing and development companies. With more than 57 years of design innovation and building experience, we continue as industry leaders, evolving to meet our clients' changing lifestyles.

We’re Built For Life
Build a rewarding career, united within a healthy work environment. Feel supported, valued, and inspired, ready to have fun. Learn, continuously evolve, and be empowered to fulfil your goals. Tenacious and determined to deliver for our customers, our people, and the group.

What we offer

• A competitive salary
• Employee Assistance Program
• Reward & Recognition Program
• 3 wellbeing days provided annually in addition to standard leave
• A thriving workplace culture focused on a core values framework

About the role

Reporting to the Construction Administration Manager, you will be responsible for performing administration and customer service tasks relating to post-build and maintenance for our customers. This includes the management of the maintenance, responding to all customer enquiries, issuing customers written updates on their maintenance works, liaising with suppliers and trades, and providing direct support to the Building Quality manager.

Main responsibilities:

• Act as the point of contact for all incoming service and warranty enquiries
• Provide a high standard of customer support to answer queries and concerns as they arise
• Coordinate on site requirements and issue resolution with the Building Quality Administrator, suppliers, trades, and customers
• Liaise with external stakeholders to keep up to date on progress, communicate issues and ensure milestones are achieved to resolve matters
• Manage day to day customer interactions issues to achieve positive outcomes
• Escalate major customer complaints or issues to the Construction Administration Manager and Building Quality Manager
• Update and maintain accurate documentation for each job file.

What you will bring:

• Demonstrated experience in a customer service/administrative position
• Working knowledge of a building and construction workflow management system
• Intermediate level of skills in Microsoft Office (Word, Excel and email)
• Excellent communication, interpersonal and negotiations skills, with the ability to communicate effectively with people from a diverse range of backgrounds
• A strong customer service focus with the ability to maintain a high level of professionalism and confidentiality
• Ability to work productively within a team environment
• High attention to detail and accuracy
• Proactive approach to problem solving and ability to adapt quickly maintaining effectiveness in different situations

To Apply:

Click apply now and upload a current Cover letter and Resume addressing the above criteria. Applications close 30 April 2024.

Please note this role is based in our Kent Town office in Adelaide, so you need to be located in Australia with full working rights to be considered.

For further information and a confidential discussion contact Sarah Buck, HR Business Partner, on 8112 3151 or [email protected]

Customer Service & Administration

We are taking expression of interest to join our team in Customer Service & Administration roles.

If you have the passion and experience outlined below, we'd love to hear from you!

• At least two years experience in a customer service/administration position
• Understanding of the building and construction industry
• Strong interpersonal and organisation skills
• The ability to maintain a high level of professionalism and confidentiality
• Exceptional customer service skills
• High attention to detail

What we offer

• Employee Assistance Program
• Reward & Recognition Program
• 3 wellbeing days provided annually in addition to standard leave
• A thriving workplace culture focused on core values framework

Join our team

If you have relevant experience and the passion to apply, please send your expression of interest to [email protected]

Current opportunities

At Fairmont, our homes are “Built for Life” and we pride ourselves on providing an environment that enables our staff to thrive in delivering that promise to our clients.

Opportunities always exist for talented individuals working across:

• New Home Sales
• Sales Administration and Support
• Estimating and Cost Control
• Customer Service, Planning and Approvals
• Building Support and Construction Administration
• Project Coordination
• Site Management
• Finance and Officer Administration

Join our team

If you have relevant experience and the passion to apply, please send your expression of interest to [email protected]

Trade & contractor opportunities

When it comes to working in the building industry, there’s no better career foundation than working at Fairmont.

The Fairmont Housing Group is one of SA’s largest and most successful residential housing and development companies. As an integrated land development and residential housing group, the Fairmont Group has built more than 35,000 homes over 56 years in South Australia.

We offer excellent pay, consistent work, flexibility, growth opportunities and more job satisfaction

We're currently seeking good tradespeople and contractors who are dedicated to their profession. Applicants must have appropriate licences, white card and insurances. WHS documents are also required. The positions listed will provide a continuous flow of work. Only licensed contractors need apply.

Our business is constantly seeking skilled tradespeople including:

• Qualified Brick Layers
• Cladding Contractors
• Tilers
• Painters
• Gyprock Fixers
• Cornice Fixers
• and much more
  

Our business is constantly seeking good tradespeople and contractors who are dedicated to their profession. Applicants must have appropriate licenses, white card and insurances. WHS documents are also required. The positions listed will provide a continuous flow of work. Only licensed contractors need apply.

Join out team

If you have relevant experience and the passion to apply, please send your expression of interest to [email protected]